A service providers RA status should be analyzed by two complementary methodologies developed by the TeleManagement Forum. The first, quantitative methodologies, the Revenue assurance standard KPIs (RASK), which reveals information as leakages and recovery percentages. The second methodology, the RA maturity model, reveals the maturity of the RA activities and procedures in the organization.   A service provider that discovered a high percentage of leakages and limited recovery of these leakages might be in a completely acceptable situation. For example, an operator with low maturity level taking its initial steps in the RA journey. However the opposite will occur in case of a Service provider with high RA maturity that should be doing effective proactive RA, and hence preventing most of the leakages. Last year the TMF performed a benchmarking study on the RASK which yielded very interesting results (please send me an email if you want a copy of a presentation) and will perform a new one by April 2009.     These days the TMF is launching a new study on RA maturity. Participation in this benchmark doesn’t require a lot of efforts, only answering a questionnaire of 50 multiple choices questions.
The  benefits are major, each participant will receive a report which will enhance his RA knowledge enabling him to understand its relative maturity, spotting its weak and strong points, and the participant can use to the report to learn what he needs to do in order to increase its RA maturity.  The participation is free for Service Providers who are TMF members. Since this is a new study, the TMF is likely to allow a certain number of SPs that are not members of the TMF to participate for free.For more details see http://www.tmforum.org/page36873.aspx or send me an email